To support a growing healthcare practice, the part-time Billing Agent will ensure accurate insurance information and benefits verification while providing exceptional customer service remotely on a contract basis. Key responsibilities Contact patients to collect missing insurance information and verify eligibility and benefits Document all insurance verification details accurately within patient records Assist patients with payment methods and Financial Responsibility Forms prior to appointments Required qualifications 5+ years of experience in Customer Support, healthcare operations, or a similar role Experience with insurance verification and patient billing processes Proficiency in Google Workspace and Microsoft 365 Strong Excel and reporting skills Familiarity with Waystar, Availity, or eClinicalWorks is a plus