Providing specialized case management and advocacy, the full-time Billing Advocate will support members through the balance bill defense process while working remotely and collaborating with internal teams and external stakeholders to ensure timely issue resolution and a positive member experience. Key responsibilities Manage assigned member caseload with a focus on enhancing member experience and engagement Coordinate internal and external issue resolution, acting as the primary point of contact for member inquiries Facilitate communication among members, clients, medical providers, and legal representatives to ensure effective issue management Required qualifications High School Diploma or GED Bachelor's Degree Experience in client-focused solutions delivery based on customer needs Experience in billing, insurance, healthcare, or legal environments is a plus