Bilingual Weekend Intake Coordinator

To support families in initiating their ABA journey, the part-time Bilingual Weekend Intake Coordinator will manage the intake process over the weekend, guiding families through insurance requirements and ensuring a smooth transition to care while working remotely. Key responsibilities Guide families from initial inquiry through confirmed start of care, ensuring timely completion of required information and documents Navigate insurance complexities and coordinate benefit verification while communicating next steps clearly to families Serve as the trusted point of contact for families, explaining coverage, costs, and setting expectations around care readiness Required qualifications Fluency in both Spanish and English Experience in customer service or intake coordination Strong organizational skills with a focus on follow-through Ability to navigate insurance requirements and communicate effectively Empathy and the ability to handle sensitive topics with clarity