Bilingual Technical Support Specialist

Tesla Bilingual Energy Support SpecialistTesla Bilingual Energy Support Specialists handle a variety of customer issues for Residential Energy products while delivering on world class customer service. Our team is the front line and face of the Tesla brand. We maintain a level of professionalism that exceeds our customer's expectations.

We're looking for a specialist that has the ability to help our customers in both English and Spanish.ResponsibilitiesMaintain Tesla's high standards for integrity, customer service and professionalism in all interactions and communicationsAct as a subject matter expert and cultivate trust with the customer as their singular point of contactIncrease levels of customer satisfaction by providing feedback for improvement to peers and managementPartner with various Tesla departments to resolve customer concernsStay up to date on the most current information and toolsAdapt, remain flexible, and execute on feedback providedRequirements1 year of technical call center experience with a proven record of excellent customer serviceStrong active-listening and verbal-communication skills, with an ability to empathize with the customerProven ability to effectively work in Windows and Microsoft office products, while comfortable learning new software platformsAbility to work independently, and be both creative and resourceful when presented with challenging situationsThe ability to speak both English and Spanish in a professional settingCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program