Fluent in both French and English, the remote Bilingual Technical Support Consultant will provide professional technical support via phone, email, and chat, troubleshoot issues, and collaborate with various departments to enhance customer satisfaction. Key responsibilities Provide technical support and troubleshoot issues for customers through various communication channels Document customer interactions and inquiries in D365 while continuously improving support processes Collaborate with other departments and escalate complex issues as needed Required qualifications Excellent communication skills in English and French (C1 level or higher for both) At least 1 year of experience in a technical customer support role Familiarity with CRM systems and basic technical support concepts (APIs, OS, SaaS tools) Ability to multitask and prioritize effectively in a fast-paced environment Strong interpersonal skills and ability to communicate technical information to non-technical customers
Bilingual Technical Support Consultant in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.