Bilingual Technical Client Support Representative - Full-Time | Non-Exempt

Technical Client Support RepresentativeThe Staff Pad has partnered with a reputed and leading provider of property technology solutions, and we're looking for motivated, articulate, and customer-focused individuals to join their service center team in Houston, TX. For 45+ years, the organization has delivered innovative technology solutions and exceptional support to hotels, resorts, multifamily communities, and master-planned properties.Schedule: Full-Time | Non-Exempt | Flexible shift opportunities including weekday & weekendsWhat You'll Do As a Technical Client Support Representative, you'll be the trusted first point of contact for customers needing technical assistance. You'll be trained on the tools and troubleshooting steps you need — your job is to bring great communication, patience, and a genuine desire to help.

In this role, you will:Provide technical support to internal and external customers.Deliver exceptional support via phone, email, and web-based channelsTake ownership of customer issues from first contact through resolutionLearn to troubleshoot hardware, software, streaming, and connectivity issues (full training provided)Apply active listening and critical thinking to help identify effective solutionsGuide customers through solutions with patience and professionalismDocument customer interactions and resolutions accurately within ticketing systemsKeep customers informed with timely updates on ticket statusEscalate issues appropriately when needed, with support from experienced teammatesCollaborate with your team to keep strengthen your technical skills and service qualityHelp create positive customer experiences, even in high-pressure situationsWhat We Are Looking For Qualifications:1-2 years of customer-facing experience (call center, retail, hospitality, food service, or similar)Bilingual (English & Spanish) requiredBasic computer proficiency (navigating multiple applications/systems at once)Ability to multitask, manage time effectively, and work both independently and as part of a teamPrior exposure to technical support or troubleshooting is a plus, but not requiredFamiliarity with media and entertainment technology (commercial TVs, streaming devices, set-top boxes, cable/satellite systems) is a bonus, not a requirementAdditional Skills & Attributes:Strong communication and customer service skillsPositive, reliable, hardworking attitudeWillingness to learn new technology, remain coachable and adaptGenuine interest in growing a long-term career in technology supportAbility to work collaboratively with othersSchedule and Attendance Expectations:Strong attendance and punctuality are essential in this 24/7 call center roleEmployees are expected to remain available and complete scheduled shiftsHoliday, weekend, weather-related, and rotating shifts may be requiredOvertime may be required based on business needsWhat You Can Expect In this role, employees are supported through a workplace culture centered on training, professional growth, collaboration, and overall well-being — a great launchpad into a tech career. Perks & Benefits Include:Competitive hourly payOpportunity for additional pay increases (up to $2/hour after 90 days based on performance)Medical, Dental, Vision, Life Insurance, and Short & Long-Term Disability401(k) with employer matchPaid time off + 9 company-paid holidaysStocked breakroom with snacks and beveragesDiscounted gym memberships through health providersStructured training and career growth opportunities within a stable and innovative technology companyIn this role, you're not just answering support calls — you're building a career in technology while helping deliver the experiences people rely on every day. If you're dependable, customer-focused, eager to learn, and ready to grow your career in technology, we'd love to hear from you!