Bilingual Technical Account Manager

To support the insurance industry, the full-time remote Bilingual Technical Account Manager will act as a trusted advisor to premium support customers, ensuring their technical needs are met and satisfaction with products and services is maximized while residing in Puerto Rico. Key responsibilities: Build and maintain strong client relationships by providing technical guidance and support for Majesco products Map customer business processes to Majesco's product capabilities, identifying gaps and collaborating with stakeholders to address them Manage customer escalations and incidents, ensuring effective communication and timely resolution with internal teams Required qualifications: Minimum 10 years of experience in customer engagement, technical support, or account management, with 3-5 years in insurance technologies, particularly P&C Bilingual in English and Spanish, with professional fluency in both languages Strong project management skills, capable of managing multiple projects simultaneously Experience with software implementation projects, including requirements gathering and user acceptance testing Bachelor's degree or global equivalent required; familiarity with architecture frameworks such as TOGAF or Agile Product Owner is a plus