Providing essential Level 1 remote desktop support for Spanish-speaking customers, the full-time Senior Analyst will troubleshoot and resolve hardware, software, and network issues using Windows tools while ensuring adherence to quality standards and service level agreements. Key Responsibilities Provide Level 1 remote desktop support by diagnosing and resolving hardware, software, and network issues using Windows tools Adhere to quality standards for voice and accent, ensuring clear communication in Spanish while meeting regulatory requirements Enhance customer experience by achieving first call resolution targets and maintaining low average handling times Required Qualifications Proficient in Spanish (Spain) and English Solid understanding of Windows operating systems and remote support tools Familiarity with troubleshooting hardware, software, and network issues Basic knowledge of customer service best practices and quality standards Certifications in ITIL Foundation or relevant technical support certifications are optional but valuable
Bilingual Support Analyst in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.