Bilingual Spanish Customer Service Representative

Project-based and full-time, the Bilingual Spanish Customer Service Representative will manage inbound healthcare-related calls, providing accurate information and support to members and providers while ensuring a positive customer experience in a remote environment. Key responsibilities Actively listen to callers to understand their concerns and provide accurate information regarding healthcare plan services and eligibility Assist callers with account-related updates and guide them through available options while maintaining engagement throughout the interaction Document all interactions thoroughly and adhere to compliance requirements and established processes to support quality performance Required qualifications Bilingual fluency in Spanish and English is required Minimum of 6 months of previous experience in healthcare call center or related customer service roles preferred High school diploma or equivalent is required Strong computer proficiency and ability to navigate multiple applications efficiently Willingness to work flexible shifts, including evenings, weekends, and holidays based on business needs