Bilingual Spanish Care Coordinator

Supporting a transitions-of-care initiative, the full-time Bilingual Spanish Care Coordinator will conduct high-volume telephonic outreach to members following hospital and skilled nursing facility discharges, ensuring timely follow-up care and documentation in a remote setting. Key responsibilities Conduct high-volume outbound telephonic outreach to members post-discharge, ensuring compliance with established outreach protocols Engage members to assist with scheduling follow-up appointments and coordinating care needs while documenting all outreach activities accurately Collaborate with clinical and care management teams to manage member needs and escalate any clinical concerns as necessary Required qualifications Minimum 1 year of experience in healthcare, including telephonic outreach and patient interaction High School Diploma or GED, with completion of an accredited Medical Assistant program preferred Bilingual in English and Spanish Proficient in Microsoft Office applications and able to type at least 35 WPM Knowledge of managed care plans and Medi-Cal is preferred