Bilingual (Spanish) Benefits Counselor

Bilingual (Spanish) Benefits Counselor

Help evaluate and improve AI systems on government-services topics. Use Spanish fluency and benefits experience to ensure questions reflect how Spanish-speaking residents communicate and that answers are correct, clear, natural, and useful. No AI experience is required.

Responsibilities

• Review sample questions in Spanish and English and flag questions that do not sound like real resident questions.
• Write rubrics defining correct, complete answers in Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• Evaluate AI-generated Spanish answers against rubrics; identify errors, omissions, mistranslations, and unclear or unnatural wording.
• Provide clear written feedback asynchronously to the project team.

Required Qualifications

• Native or professional Spanish and English, with clear and precise writing in both languages.
• Experience in at least one of Medicare, passports, veterans benefits, student loans or financial aid, or National Park services.
• 1+ years counseling or assisting the public in a relevant area, such as a benefits counselor, case manager, community health worker, or similar role.
• US-based and able to start quickly, commit 10–20 hours per week, and offer additional availability toward the end of the project.

Preferred Qualifications

• Experience in more than one relevant service area.
• Professional interpretation or translation experience.
• Experience creating Spanish-language guides, FAQs, or training materials.
• Experience assisting diverse clients, including rural and low-literacy communities.

Work Terms

• Remote, short-term contractor project.
• 10–20 hours per week.
• Pay: $50–$150 per hour.