Bilingual Social Care Navigator

Supporting New York's Medicaid Section 1115 Waiver program, the part-time Bilingual Social Care Navigator will engage Medicaid members, assess eligibility for Health-Related Social Needs services, and coordinate referrals while working remotely in a high-volume virtual contact center environment. Key Responsibilities Manage inbound and outbound member communications via phone and email using various technology platforms Conduct outreach to screen potential members, assess eligibility, and navigate members to service providers based on identified health-related social needs Track and follow up on referrals to ensure service delivery and satisfaction Required Qualifications High school diploma (Associate degree preferred) 3-5 years of experience in customer service, call centers, social services, care navigation, or related fields Experience in a virtual contact center environment (Five9 preferred) Fluency in Mandarin or Cantonese and English Ability to manage high-volume interactions in a compliance-driven setting