Delivering exceptional service across phone, email, and chat channels, the full-time Bilingual Service Support Specialist will resolve customer inquiries, process orders, and provide product support while working remotely during standard hours of 10:30 a.m. to 7:00 p.m. ET, Monday through Friday. Key responsibilities Deliver timely, accurate, and professional customer support across multiple communication channels Resolve customer inquiries and issues using a first-contact resolution approach whenever possible Process orders and maintain accurate customer information within ERP and customer management systems Required qualifications High school diploma or equivalent Minimum of 2 years of customer service experience; call center experience preferred Bilingual in English and Spanish, with effective communication skills in both languages Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint Ability to thrive in a fast-paced, customer-focused environment
Bilingual Service Support Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.