To support operational excellence, the full-time Bilingual Remote Collections Agent will manage inbound and outbound calls to collect on past due accounts while providing top-tier customer support from a remote location within a 60-mile radius of Glendale, Arizona. Key responsibilities: Conduct outbound and inbound calls to collect on overdue accounts Deliver exceptional customer service and support to clients Participate in mandatory virtual training and adhere to scheduled shifts Required qualifications: Prior customer service and collections experience High school diploma or GED equivalent Proficiency in computer and typing skills, with experience in a call center environment Verified Spanish fluency is preferred for potential pay increase Must be 18 years or older and located within the specified radius of Glendale, AZ