Bilingual Patient Visit Specialist

To support Medicare patients in navigating their healthcare visits, the full-time Bilingual Patient Visit Specialist will prepare patients for telehealth appointments, confirm necessary details, and provide live interpretation between English and Spanish speakers in a remote setting. Key responsibilities Conduct pre-registration calls to confirm patient identity, location, and visit details before telehealth appointments Interpret live medical conversations between Spanish-speaking patients and healthcare providers during visits Document patient interactions and manage scheduling, including rescheduling appointments as needed Required qualifications Fluent in English and Spanish, capable of conducting patient calls and interpreting medical conversations Full-time availability, Monday-Friday Active LPN/LVN license, CHW certification, medical-interpreter qualification, or 2+ years of experience in patient-facing roles Knowledge of Medicare plans, including Original Medicare and Medicare Advantage Access to a reliable computer and internet connection in a private space for patient calls