Providing exceptional support to both English- and French-speaking patients, the full-time Bilingual Patient Care Representative will manage high-volume call center operations, ensuring clear communication and problem resolution in a fully remote environment. Key Responsibilities Deliver compassionate support to patients, providers, and pharmacy partners through inbound calls and other communication channels Accurately process prescriptions and maintain confidential patient records while adhering to pharmacy laws and regulations Collaborate with internal teams and external partners to troubleshoot patient issues and ensure a seamless healthcare experience Required Qualifications High School Diploma or equivalent Fluency in both English and French (Canadian French / Qu b cois) required 2+ years of experience in a call center, pharmacy, or customer support role, preferably in healthcare Ability to handle high call volumes and multitask in a fast-paced environment Strong communication and empathy skills, with a focus on customer service