Bilingual Patient Care Liaison

To support a growing healthcare practice, the full-time Bilingual Patient Care Liaison will manage communication with patients, providers, and attorneys, ensuring timely updates on appointments and scan reports while working remotely. Key responsibilities Provide detailed updates to providers and attorneys regarding patient appointment statuses and scheduling Coordinate timely delivery of scan reports and imaging records while minimizing patient no-shows through effective follow-ups Manage communications across phone, email, and text, ensuring prompt and accurate responses Required qualifications Fluency in English and Spanish to effectively communicate with diverse patients Experience in a fast-paced customer service or communications role, preferably in healthcare or legal settings Proficiency in using CRM systems, scheduling software, and telephony platforms Strong attention to detail to ensure accuracy in communications and documentation Ability to manage multiple tasks and priorities effectively in a dynamic environment