Bilingual Patient Access Agent

To support patient access needs, the full-time Bilingual Patient Access Agent will manage inbound and outbound calls, schedule appointments, and ensure accurate documentation in a remote call center environment, requiring Spanish-language proficiency and adherence to performance metrics. Key responsibilities Handle patient intake and scheduling through high-volume calls, following established workflows and ensuring timely documentation Meet individual KPI benchmarks for call volume, productivity, and data accuracy while maintaining compliance with HIPAA regulations Proactively resolve scheduling barriers and guide patients toward solutions, participating in team operations and development activities Required qualifications High School Diploma or equivalent; some post-secondary education in medical office-related coursework preferred Prior customer service experience in a contact center environment, managing a high volume of calls Proven success working with KPIs related to quality, adherence, and productivity Remote work experience with strong self-management and technical skills Bilingual, Spanish-language proficiency is preferred