Bilingual Medicaid Call Center Representative

Supporting Medicaid members in South Carolina, the full-time Bilingual Medicaid Call Center Representative will manage inquiries, provide product information, and assist with application processes in a remote work environment. Key responsibilities Respond to Medicaid member inquiries using a computerized system while following standard scripts and procedures Gather information, assess caller needs, and resolve inquiries while documenting calls accurately Provide clear information regarding member eligibility and assist with Medicaid applications and status updates Required qualifications Must be at least 18 years of age with a high school diploma or GED A minimum of 1-year call center experience in telephone customer service or a related field Ability to pass the Call Center - Service Skills Assessment and Internet Speed test Computer literacy and proficiency in using multiple programs Must be located within a 60-mile radius of Columbia, SC