Bilingual Mandarin Customer Service Representative (Remote - New York, NY)

Bilingual Mandarin Customer Service Representative (Remote - New York, NY)

This is a remote opportunity requiring residency within 100 miles of New York, NY. Annual essential duties and responsibilities include answering incoming calls from consumers, responding effectively to all forms of inbound and outbound contacts, tracking and documenting all inquiries using the applicable systems, processing new applications for health care coverage via the telephone, processing life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested, facilitating the fulfillment of caller requests for materials via mail, email, or download, facilitating translation services for non-English speaking callers according to procedures, escalating calls or issues to the appropriate designated staff for resolution as needed, and attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.

Minimum requirements include a high school diploma or GED, 6+ months of relevant professional experience, or an equivalent combination of education and experience. This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages. EEO statement: Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay transparency: Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum salary $21.50, maximum salary $21.50.