Bilingual Mandarin Customer Service Representative (Remote - New York, NY)

Bilingual Mandarin Customer Service Representative (Remote - New York, NY)

This is a remote opportunity requiring residency within 100 miles of New York, NY. Annual essential duties and responsibilities include answering incoming calls from consumers, responding effectively to all forms of inbound and outbound contacts, tracking and documenting all inquiries using applicable systems, processing new applications for health care coverage via the telephone, processing life event changes, facilitating translation services for non-English speaking callers, escalating calls or issues to the appropriate designated staff for resolution, and attending meetings and trainings as requested.

Minimum requirements include a high school diploma or GED, 6+ months of relevant professional experience, or an equivalent combination of education and experience. This position requires proficiency in English and Mandarin, Cantonese or Russian language or proficiency in both Spanish and Haitian Creole languages. Maximus is an equal opportunity employer. Compensation is based on various factors including job location, education, training, experience, expected quality and quantity of work, required travel, external market and internal value analysis, internal pay alignment, and other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Minimum salary $21.50, maximum salary $21.50.