Bilingual Inbound Educational Call Center (Full-Time - Remote)

Job TitleBilingual Inbound Contact Center RepresentativeJob DetailsLocation: Remote (Miami, FL)Employment Type: Full-timeEducation Level: High School Diploma or GED requiredSalary: Unspecified (base hourly rate plus performance incentives; no cap on commissions)ResponsibilitiesProvide memorable customer service experience by actively listening and using consultative selling skills during initial inquiries.Educate clients on services, answer questions, overcome objections, and schedule student academic evaluations and consultations.Follow contact center scripts while speaking with clients.Build positive rapport with clients of differing personality types.Maintain politeness and professionalism during all interactions.Keep records of all conversations in the call center system.Meet personal and team qualitative and quantitative service targets.Participate in initial and ongoing training to stay updated on services.Work EnvironmentWork from home.Varied shifts: morning, evening, and weekend.Full-time schedule required.Two weekday evening shifts per month (2:00PM"10:30PM).Two Saturday shifts per month (9:00AM"5:30PM).Sunday shifts as needed (10:00AM"3:00PM).BenefitsBase hourly rate plus performance-based pay incentives (no cap on commissions).Bi-weekly pay with direct deposit.Set prehensive benefits plan for full-time employees (medical, dental, 401(k)).Paid on-the-job training.Professional and supportive team environment.QualificationsExcellent communication and interpersonal skills.Reliable work habits, goal-oriented, and competitive spirit.Strong attention to detail, dependability, and follow-through.Self"motivated, positive attitude, and love for hard puter proficiency, ability to navigate multiple screens while engaging customers.Previous sales or customer service experience (a plus). Bilingual (Spanish/English) (a plus).High school diploma or GED required.

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