Bilingual Inbound Educational Call Center (Full-Time - Remote)

Job Details

• Location: Miami, FL 33101
• Position Type: Full-Time/Part-Time
• Education Level: High School
• Travel Percentage: None
• Job Category: Admin - Clerical

Responsibilities

• Ensure a positive experience during all initial inquiries by educating clients on our services, responding to questions, overcoming objections, and scheduling student academic evaluations and consultations.
• Follow contact center scripts when speaking with clients.
• Build positive rapport with clients of differing personality types.
• Remain polite and professional during all interactions.
• Keep records of all conversations in our call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to maintain up-to-date knowledge of our services.

Work Environment

• Remote position - work from the comfort of your home.
• Varied shifts including morning, evening, and weekend.
• Full‑time schedule required.
• Two weekday evening shifts per month (2:00 PM - 10:30 PM).
• Two Saturday shifts per month (9:00 AM - 5:30 PM).
• Sunday shifts as needed (10:00 AM – 3:00 PM).

Benefits

• Base hourly rate plus performance‑based pay incentives – no cap on commissions.
• Bi‑weekly pay with direct deposit.
• Set schedule.
• Comprehensive benefits plan for full‑time employees: Medical, Dental, 401K.
• Paid on‑the‑job training.

Qualifications

• Excellent communication and interpersonal skills (conversational, articulate, engaging).
• Reliable and dependable work habits.
• Goal‑oriented with a healthy competitive spirit.
• Strong attention to detail, dependability, and follow‑through.
• Self‑motivated, positive attitude, and a love for hard work.
• Computer proficiency with the ability to navigate between multiple computer screens while engaging the customer.
• Previous sales or customer service experience, is a plus but not required.
• Bilingual (Spanish/English) – a plus.
• High school diploma or GED.