Bilingual Inbound Educational Call Center (Full-Time - Remote)

Job Title

Bilingual Inbound Contact Center Representative

Job Details

Location: Remote (Miami, FL)

Employment Type: Full-time

Education Level: High School Diploma or GED required

Salary: Unspecified (base hourly rate plus performance incentives; no cap on commissions)

Responsibilities

• Provide memorable customer service experience by actively listening and using consultative selling skills during initial inquiries.
• Educate clients on services, answer questions, overcome objections, and schedule student academic evaluations and consultations.
• Follow contact center scripts while speaking with clients.
• Build positive rapport with clients of differing personality types.
• Maintain politeness and professionalism during all interactions.
• Keep records of all conversations in the call center system.
• Meet personal and team qualitative and quantitative service targets.
• Participate in initial and ongoing training to stay updated on services.

Work Environment

• Work from home.
• Varied shifts: morning, evening, and weekend.
• Full-time schedule required.
• Two weekday evening shifts per month (2:00PM‑10:30PM).
• Two Saturday shifts per month (9:00AM‑5:30PM).
• Sunday shifts as needed (10:00AM‑3:00PM).

Benefits

• Base hourly rate plus performance-based pay incentives (no cap on commissions).
• Bi-weekly pay with direct deposit.
• Set schedule.
• Comprehensive benefits plan for full-time employees (medical, dental, 401(k)).
• Paid on-the-job training.
• Professional and supportive team environment.

Qualifications

• Excellent communication and interpersonal skills.
• Reliable work habits, goal-oriented, and competitive spirit.
• Strong attention to detail, dependability, and follow-through.
• Self‑motivated, positive attitude, and love for hard work.
• Computer proficiency, ability to navigate multiple screens while engaging customers.
• Previous sales or customer service experience (a plus). Bilingual (Spanish/English) (a plus).
• High school diploma or GED required.