Focusing on early-stage delinquency, the full-time Bilingual Home Retention Outreach Specialist will manage inbound and outbound communications with borrowers, assess their situations, establish payment arrangements, and provide information on home-retention options, working onsite if located within 30 miles of Austin, TX or Santa Ana, CA, or remotely otherwise. Key responsibilities Conduct outbound outreach and handle inbound calls regarding delinquent mortgage accounts Review account histories, assess reasons for delinquency, and establish payment commitments Educate borrowers on available payment-resolution options and refer them for additional assistance when necessary Required qualifications Bilingual (English/Spanish) required At least 1 year of recent experience with MSP in the mortgage industry High school diploma or equivalent required; bachelor's degree preferred Knowledge of mortgage default servicing and relevant regulations Ability to work a schedule that includes some Saturdays, with hours from 12pm-9pm CST
Bilingual Home Retention Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.