To support client inquiries in a high-velocity environment, the remote Bilingual Healthcare Customer Service Representative will manage inbound and outbound communications, utilizing web-based tools to resolve issues and ensure a positive customer experience. Key responsibilities Connect with customers via phone, email, chat, or social media to address questions and concerns Calmly de-escalate issues and escalate interactions when necessary Track call-related information for auditing and provide feedback on call issues Required qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Proven oral and written communication skills in both English and Spanish Ability to type at least 25 words per minute Comfortable with desktop computer systems and general knowledge of Windows-based systems
Bilingual Healthcare Customer Service in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.