Bilingual French Collections Representative

JOB DESCRIPTION

A client in the Cincinnati market is looking to hire a Bilingual French Canadian Collections Rep for a 6 month contract to hire opportunity. This individual will play a key role in managing customer accounts, resolving outstanding balances, and ensuring accurate and timely AR processing. This is a fast-paced, high-visibility role that requires strong communication skills, attention to detail, and the ability to fully own and resolve collection efforts end-to-end.

• Manage and resolve outstanding B2B receivables, including large-balance accounts

• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up)

• Prepare and issue accurate invoices while maintaining detailed account records

• Analyze aging reports and prioritize accounts based on delinquency and risk

• Investigate billing discrepancies and partner with internal teams to resolve issues

• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues

• Document all collection activities, account updates, and system issues accurately

• Ensure compliance with company policies, procedures, and AR service-level agreements

• Utilize reporting tools (including Power BI dashboards) to track and manage portfolio performance

• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due)

• Balance multiple priorities throughout the day (collections efforts, customer calls, internal meetings, and reporting)

• Work in a highly collaborative but fast-moving environment where priorities shift frequently Participate in initial onsite training (3 weeks) followed by a fully remote schedule, with occasional quarterly onsite meetings

REQUIRED SKILLS AND EXPERIENCE

• 2+ years of experience in Accounts Receivable or Collections

• Proven experience managing inbound/outbound calls and email communication with customers (preferably B2B)

• Experience handling large-balance collections and fully resolving accounts (not just routing calls)

• Proficiency with accounting systems (e.g., JDE, First Invoice, or similar)

• Strong Microsoft Excel skills Ability to multitask and manage a high-volume workload in a fast-paced environment

NICE TO HAVE SKILLS AND EXPERIENCE

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field

• Experience working with long-term contracts or complex billing structures