Bilingual Field Team Recruiter (FTR)We're seeking a motivated Bilingual Field Team Recruiter (FTR) who enjoys being out in the community, knocking on doors, and connecting with potential hires in person. If you enjoy meeting people and building relationships in the community, this role is for you! Please note this is an active outside field position, not a remote or phone-based role.The Bilingual Field Team Recruiter (FTR) owns the full recruiting funnel for front-line positions at East Coast Facilities. This is an outbound, high-touch role — FTRs spend significant time in the community sourcing candidates rather than waiting for applicants to find ECF. The FTR is accountable for every stage of the pipeline, from opening a requisition through a candidate's first 90 days as an employee. Front-line workforce quality directly drives client satisfaction and contract retention. This role exists to replace ad-hoc hiring with a proactive, metrics-driven recruiting function — one that owns not just the hire, but the quality and retention of every person brought in.All recruiting activity at ECF runs through the OMNIA HR Suite.
The FTR is expected to operate fluently within OMNIA and understand how it connects to CAMPO, ECF's field employee app, through which candidates apply and receive offers.ECF's system of record for all HR data and recruiting workflows. All pipeline activity, verifications, offers, and approvals live in OMNIA.ECF's native field app. Candidates apply and e-sign offers through CAMPO. The same account becomes their employee profile on hire.East Coast Facilities, Inc. is an E-Verify employer at all locations. Employment eligibility is verified for every new direct hire.Core ResponsibilitiesMaintain a consistent field recruiting presence in the community — proactive outreach in public venues, not just inbound applicationsBuild and sustain a warm candidate pipeline through networking with current, former, and prospective employeesManage open job requisitions in OMNIA and attend job fairs and recruiting events as directedScreening & Candidate QualityConduct structured phone screens and advance qualified candidates to hiring managers for interviewsApply skills testing and pre-hire certification requirements correctly for roles that require them before an offer can be extendedMaintain accurate, timely candidate records in OMNIA throughout the pipelineVerificationsDrive all required pre-offer verifications to completion: drug screen, driver's license check, and background checkCoordinate with the designated background check reviewer and escalate any flags to HRDrug Screen PolicyFor non-CDL roles, marijuana results are governed by state law at the service center location. Any other positive substance is disqualifying for all roles in all states.
CDL roles: marijuana is always disqualifying regardless of state.Offer ManagementGenerate and manage offer letters in OMNIA; confirm pay rates are within the HR-defined band before submissionCoordinate the offer approval process and monitor candidate response through CAMPOManage counter offers and candidate communication through to signed acceptanceOnboarding & Drop-off PreventionMonitor the onboarding checklist for each placed candidate and flag any blockers to the Operations teamStay in active contact with new hires between offer acceptance and first day to reduce no-shows and early exitsRetention & Exit InterviewsTrack 30/60/90-day retention for all placed hires and review outcomes with the Operations Manager monthlyConduct structured exit interviews on terminating field employees and report turnover trends to leadershipSubcontractor Recruiting — Snow Removal ServicesSource, vet, and onboard companies to provide snow removal services as ECF subcontractors within the assigned regionOwn the full subcontractor relationship: outreach, qualification, contract execution, and ongoing managementManage all subcontractor activity through OMNIA's Managed Services ModuleNoteThe Managed Services Module is under active development. Subcontractor workflows are on a separate compliance track from direct hires.Reporting & ComplianceSubmit weekly activity reports and maintain accurate pipeline records in OMNIAStay current on applicable employment law, I-9/E-Verify requirements, and ECF policyHow Success Is MeasuredReviewed monthly with the Operations Manager. Targets are set per service center at onboarding.Metric NotesHires per monthTarget set per region at onboardingTime-to-fillTracked from requisition open to first day30-day retention rate% of placed hires still active at 30 days90-day retention ratePrimary quality indicator; tied to bonus eligibilityOffer acceptance rateAccepted offers / total offers sentNo-show rateCandidates who signed but did not startQualificationsRequiredFluent in English and Spanish, or English and Haitian Creole (spoken and written)Minimum 3 years of experience in at least one of: facility services operations, outside sales, recruiting, or HRComfortable operating within a structured, system-driven workflow — all activity is logged in OMNIAStrong communicator with proven ability to build rapport with diverse populations in community and field settingsAble to manage multiple open requisitions and candidate pipelines simultaneouslyValid driver's license with a clean driving recordMust pass a pre-employment drug screen and criminal background checkPreferredPrior experience recruiting for hourly, high-volume, or field-based rolesFamiliarity with ATS platforms, I-9/E-Verify processes, or background check integrationsExperience with subcontractor or vendor relationship managementExperience conducting exit interviews or analyzing turnover dataWinter Season OperationsAll ECF employees, including the Field Team Recruiter, are expected to participate in snow removal operations as needed and at management's direction. This aligns with ECF's all-hands policy, which supplements dedicated snow operations roles with additional bandwidth during severe winter events.Operate plow trucks, loaders, and specialized snow removal equipmentShovel snow and use walk-behind blowers safely and efficientlyApply salt and de-icing materials accurately and responsiblySupport pre-storm planning and operational stagingAssist with post-storm cleanup, equipment servicing, and restockingWork ConditionsTravelRegular travel throughout the assigned region is required. Periodic travel to other ECF service centers for training or coverage. Air travel is occasionally required.Physical DemandsExtended periods of standing, walking, and driving. Must occasionally lift up to 60 lbs.
Work may occur outdoors or in variable environments.ScheduleStandard business hours with flexibility for community outreach, job fairs, and emergency staffing needs. Some evening or weekend availability may be required.SecurityEmployees must remain drug-free and be able to pass security background checks required for access to ECF's client sites. A valid driver's license in good standing is required throughout employment.The above describes the general nature and level of work expected in this role. It is not an exhaustive list of all responsibilities, duties, or skills. East Coast Facilities, Inc. reserves the right to modify this job description at any time.