Bilingual Field Installation Tech

Position Overview:

The Bilingual Technical Support Specialist provides exceptional customer service and technical assistance to our clients in both English and Spanish. This role is responsible for troubleshooting software, hardware, and network-related issues, ensuring timely and effective resolution while maintaining a positive customer experience.

Key Responsibilities:

• Provide technical support to customers via phone, email, chat, and remote assistance tools.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Communicate technical information clearly and effectively in both languages.
• Document support interactions, issue resolutions, and system performance in the company's CRM or ticketing system.
• Escalate complex issues to higher-level technical teams when necessary.
• Assist with setup, installation, and configuration of software or devices.
• Maintain up-to-date knowledge of company products, services, and technical procedures.
• Participate in team meetings, training sessions, and process improvement initiatives.

Qualifications:

• Education: High School Diploma. College degree a plus but not a requirement
• Experience: 1-3 years of technical support or help desk experience preferred.
• Languages: Proficiency in English and Spanish (both written and spoken).
• Technical Skills: Knowledge of Windows operating systems.
• Familiarity with network troubleshooting (TCP/IP, VPN, routers).
• Experience with ticketing systems (Zendesk or HubsSpot).

We are a credit card processing company that takes pride in taking care of our clients with their processing system needs.