Bilingual (English-Spanish) Financial Assistance-Clerical Support - FT

Bilingual (English-Spanish) Financial Assistance - Clerical SupportEvery day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill. Since 1995, our Mission at Eligibility Consultants, Inc.

(ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!The Bilingual (English-Spanish) Financial Assistance - Clerical Support position's main responsibility is to monitor and manage the Baylor Charity Box and respond to related emails for clearance of the financial assistance applications.

Additional time will be used in assisting with regular clerical activities and ensuring a collaborative team environment and communicating regularly with others. This person works on-site at the hospital.Primary Job Duties & ResponsibilitiesReviews hospital financial assistance applications -FAA Box dailyResponds promptly to emails and requests from social workers, care coordinators, and business office staff on a daily basisCarefully reviews account notes in the hospital system to determine FAA clearanceMeets with patient or patient's family onsite as needed to advance completion of charity applicationContacts patient or family by phone or email to request pending FAA documentsForwards/faxes FAA and/or documents obtained for FAA clearance to the hospital FC for reviewWhen/if charity duties are cleared, assists with other clerical duties such as filing cases away, scanning, etc.Complies with all state and federal laws regarding HIPAA and confidentiality requirementsAble to remain focused and productive under pressureDemonstrates respect for all individualsAdheres to ECI's Mission, Vision and Core ValuesOther duties as assignedSoft Skills Needed for the Ideal CandidateA compassionate heart and a sincere desire to assist hospital staffStrong work ethic demonstrated with excellent outcomesStrong written and verbal communication skillsWilling to work and contribute to a team environmentAbility to trouble-shoot problemsListens effectivelyRequired QualificationsHigh School diploma / GED (or higher)Bilingual English-SpanishBasic knowledge of Microsoft Office programs (Outlook, Word, Excel)Able to work 40 hours onsite Monday-Friday 8am-4:30pmPhysical and Work RequirementsLong periods walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computerVaccinations required (No Covid-19 Vaccine required)Employment PracticesECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance. ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.