Bilingual English/Spanish Administrative Assistant - CCR&R

Part Time Position at 20 Hours Per Week, Hermiston Ccr&RJob Goal:To provide exceptional customer service and administrative support to Child Care Resource & Referral (CCR&R) and Every Child Belongs (ECB) clients, child care providers, community partners, and coworkers. To create a welcoming and professional environment by greeting guests, clients, and community members, responding to inquiries, connecting individuals with appropriate resources, and supporting the daily operations of the CCR&R and Every Child Belongs offices.Essential Duties and Responsibilities:Reception and Customer ServiceWelcome guests, clients, and community members as they arrive at the Child Care Resource & Referral and Every Child Belongs office.Direct visitors to the appropriate staff member, meeting room, or department.Answer, screen, and forward incoming telephone calls professionally.Take accurate messages and promptly deliver them to appropriate staff.Respond to routine inquiries in person, by telephone, and through email.Maintain a welcoming, clean, organized, and professional reception and lobby area.Prepare conference and training rooms with necessary materials and equipment prior to meetings and events.Update the front office welcome monitor with current events, announcements, office closures, and upcoming activities.Family and Provider SupportProvide information and assistance regarding child care resources through the Find Child Care Oregon (FCCO) system.Connect families seeking child care assistance with ERDC and other community partners.Provide consumer education regarding selecting quality child care programs.Provide technical assistance and support to child care providers individually with child care regulations and quality improvement-as assigned.Maintain required technical assistance documentation for all provider contacts in Find Child Care Oregon System (FCCO).Data Management and Database MaintenanceMaintain and update the Find Child Care Oregon (FCCO) database, including:Enrolling new child care providers.Updating provider openings, rates, schedules, languages spoken, and program information.Entering technical assistance logs and other required documentation.Assist with the Child Care Market Price Study Survey (MPSS) in the FCCO database.Maintain accurate records and ensure data integrity within assigned systems.Administrative SupportHandle incoming and outgoing correspondence and prepare written reports as requested.Track, sort, and distribute incoming mail, packages, and deliveries.Report missing or undelivered items to the CCR&R Manager.Assist with maintaining the CCR&R/ECB training calendar.Prepare and submit quarterly activity reports highlighting accomplishments, trends, provider successes, and emerging needs from this positions perspective.Assist with maintaining the CCR&R Lending Library, including checking materials in and out.Training and Professional Development SupportRegister participants in Oregon Registry Online (ORO) for CCR&R training sessions as assignedAssist with creating training events and classes within ORO as assignedAssist in distributing the quarterly CCR&R Provider Newsletter.Assist with translation and proofreading of newsletters, training materials, and other CCR&R/ECB documents to ensure accuracy and consistency in both English and Spanish.Provides verbal interpretation and translation during CCR&R and/or Every Child Belongs (ECB) trainings, meetings, technical assistance, and interactions with child care providers, families, and others as needed.Experience and Skills Requirements:High School diploma or equivalent is requiredTwo years secretarial/computer experienceAbility to use computer and word processing software program and manage multi-lined telephone system, office copy machines, and printersUnderstand general office proceduresKnowledge of correct grammar and punctuationFluent in English and Spanish both verbally and writtenInterest in additional trainingDesire to work with low-income children and their familiesGeneral Staff Responsibilities:Participate in staff meetings, conferences, training sessions and workshops as assignedDemonstrate familiarity with employment policies, performance standards, work plan and objectives of AgencyMaintain congenial and respectful relations with staff, children, families and communityKeep current and accurate records and file reports on timeMaintain confidentiality in regard to staff and family informationMaintain objectives and professional standardsImprove self-skills and educationFulfill role as mandated reporter as stated in Child Abuse and Neglect PolicyBe present at work in order to provide consistency of servicesBe a contributory team member in a positive/productive mannerDemonstrate commitment to mission, values, and policies in the performance of daily dutiesAnd or any other duties deemed necessary by your supervisorPhysical Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to:Observe, compare, and monitor behaviors, records and data to determine compliance with prescribed standards.Comprehend, analyze, and make inferences and references from written material.Lift and move heavy and/or bulky objects up to 50 lbs.Sit for long periods of time with keyboard and do data entry at a computer.Occasionally required to stand, use hands to finger, handle, or feel and reach with hands and arms.Frequently required to drive, walk and climb stairs in the office and in a variety of community based and home settings.Drive a private or Agency vehicle; must possess a valid driver's license and personal automobile or provide a plan that will allow fulfillment of position requirements.

(A DMV Record check will be conducted prior to hire)Occasional filing is required. This would require the ability to lift files, open filing cabinets and bending as necessary.Produce written documentation with clearly organized thoughts using proper sentence construction, punctuation, and grammar.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Work Environment/Conditions:The work environment includes indoor office environments or comparable spaces and community spaces, with some exposure to outdoor weather when traveling between sites. The noise level varies by sites and meetings.Job tasks are performed in close physical proximity to other peopleMake precise arm-hand positioning movements and maintain static arm-hand positionsComprehend, analyze, and make inferences and references from written materialProduce written documentation with clearly organized thoughts using proper sentence construction, punctuation and grammarSort/alphabetize documents, records, and/or filesAbility to do tasks involving repetitive arm and hand movements, such as heavy word processing/keyboarding, using various office tools to collate, punch, cut, or stamp paper and other repetitive or high-volume tasks such as bulk mailings, filing projects, etc.Perform detailed and repetitive work such as data entry, completion of forms, and verification of computer reportsOccasional evening or weekend work may be required to support CCR&R or Every Child Belongs (ECB) events.

Advance notices will be provided, and work schedules will be adjusted accordingly.The position regularly interacts with families, child care providers, children, community partners, and individuals from diverse cultural, linguistic, and socioeconomic backgrounds.Employees are expected to demonstrate professionalism, respect, cultural responsiveness, and strong interpersonal communication skills while fostering an inclusive and welcoming environment.Safety:Apply safe practices in the performance of dutiesReporting of unsafe or hazardous working conditions and/or any injury immediatelyComplying with Agency safety standardsParticipate in emergency drillsPromote a culture of safe environments in the workplaceAgency-Wide Requirements: