Bilingual Disability Advocate

To support a growing team, the remote Bilingual Disability Advocate will serve as a primary contact for health plan members, guiding them through the Social Security disability process while managing relationships with medical providers and government agencies. Key responsibilities Serve as the main point of contact for health plan members, providing support and clarifying complex information Manage relationships with medical providers and government agencies to ensure timely application processing Gather and submit necessary documentation for disability benefits applications, ensuring accuracy and completeness Required qualifications 2+ years of experience in customer service, with a preference for social services, case management, or disability processing Fluency in English and Spanish, with the ability to communicate effectively in both languages Strong detail orientation and goal-driven mindset Proficiency in Microsoft Suite and ability to navigate multiple software systems Ability to manage time effectively and multitask in a fast-paced environment