Bilingual Dental Contact Center Representative

To support the Patient Advocate team, the full-time Bilingual Dental or Orthodontic Contact Center Representative will manage patient inquiries, handle escalated calls, and consistently meet volume and quality targets while working remotely in select states. Key responsibilities Provide subject matter expertise to patients regarding technical support, billing, collections, and insurance inquiries Act as a secondary point of contact to the Floor Captain and manage Salesforce and the message center Lead team huddles and meetings while consistently meeting service level agreements (SLAs) Required qualifications Minimum of 1 year of experience in the orthodontic or dental industry, specifically with insurance Proven ability to communicate effectively in both written and verbal formats, including speaking in front of groups Demonstrated empathy and compassion for patients with a sense of urgency in problem-solving Strong judgment, decision-making abilities, and excellent organizational skills Ability to adapt quickly to change while multitasking across multiple systems