Fluent in both English and Russian, the full-time Bilingual Customer Support Representative will assist players with payment and purchase issues, collaborate with game developers, and ensure smooth experiences for users in a remote environment. Key responsibilities Assist players with payment and purchase issues across various communication channels Provide support in English and Russian, ensuring players and partners feel heard and understood Collaborate with game developers and internal teams to resolve issues and enhance player experiences Required qualifications Fluent in both English and Russian (spoken and written) A natural problem-solver who enjoys helping people and providing excellent customer service Willingness to work a 2x2 schedule with night shifts Strong multitasking skills and the ability to quickly absorb and utilize large amounts of information Fresh graduates are welcome to apply, provided they have the right attitude and eagerness to learn