Fluent in both German and English, the remote Bilingual Customer Support Consultant will deliver exceptional customer support through emails, chats, and calls while collaborating with internal teams to resolve issues efficiently. Key responsibilities Deliver outstanding customer support via emails, chats, and calls Collaborate with internal teams to ensure efficient issue resolution Maintain a deep understanding of client solutions and meet KPIs Required qualifications Fluency in German and English (C1 or higher), both spoken and written At least 6-12 months of experience in customer support Strong analytical thinking and research skills Positive, proactive, and responsible attitude Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)