Providing first- and second-level support to users of Data Candy, the full-time remote Bilingual Customer Support Agent will assist clients by resolving issues, conducting follow-ups, and reporting on service statistics. Key responsibilities Resolve incoming issues on first contact or within the same business day Conduct regular follow-ups with clients to address open tickets Report on service and support statistics on a daily and weekly basis Required qualifications 2+ years of experience in customer support or a related field Fluency in French and English, with excellent verbal and written communication skills Strong troubleshooting skills to quickly diagnose and resolve customer issues Customer service mindset, with a passion for helping users succeed Ability to explain technical concepts clearly to clients
Bilingual Customer Support Agent in workfromhome at Unknown Company
- Typical pay
- $39,520–$59,000
For context, most customer service representatives earn between $39,520–$59,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.