To support community-based care initiatives, the full-time remote Bilingual Customer Success Manager will oversee the implementation of SaaS solutions, ensure client satisfaction, and foster strong relationships with clients in both Spanish and English. Key responsibilities Act as the primary point of contact for assigned clients, providing support and guidance throughout their journey with the platform Oversee the implementation and configuration of SaaS solutions, ensuring seamless integration with clients' workflows Conduct regular check-ins with clients to assess satisfaction and identify opportunities for further engagement and optimization Required qualifications 3+ years of experience in SaaS software implementation Bilingual in Spanish and English (written and verbal) Experience supporting SMB customers Early stage start-up experience strongly preferred Background in community health work or health tech is a plus