Fluent in both Spanish and English, the full-time remote Bilingual Customer Success Manager will develop trusted advisor relationships with enterprise customers, ensuring they maximize the value of their Atlassian solutions through strategic engagement and support. Key responsibilities Develop and maintain trusted advisor relationships with C-suite executives and global teams to drive customer success Collaborate with customers and account teams to create and execute Customer Success Plans, including regular check-ins and Executive Business Reviews Engage customers to promote product adoption, mitigate churn, and provide feedback to improve service delivery Required qualifications 3-7 years of experience in Customer Success or account management with enterprise SaaS products Proven ability to establish trust and guide outcomes with customer partners Experience using Success Plans and Business Reviews to align customer goals and success metrics Familiarity with Jira, Confluence, and JSM use cases and configurations Proficiency in Spanish for business and technical communication, with an understanding of the Latin American market
Bilingual Customer Success Manager in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.