Acting as a dedicated advocate for customers, the full-time Bilingual Customer Solutions Specialist will assist borrowers, manage complaints, and address complex customer concerns in a remote environment. Key Responsibilities: Deliver timely and empathetic solutions while handling inbound support requests through various communication channels Troubleshoot and resolve issues related to loan fund disbursement and payments to creditors, ensuring a seamless customer experience Document all customer interactions and escalate key insights to leadership for process improvement opportunities Required Qualifications: 1-3 years of experience in customer service, complaints, or escalations within highly regulated consumer financial services or banking organizations AA degree or equivalent experience required Proficiency in both English and Spanish to effectively communicate with customers Strong working knowledge of federal and state consumer finance and banking laws and regulations is a plus High proficiency in Microsoft Office, particularly Excel, Word, and Outlook
Bilingual Customer Solutions Specialist in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.