Systems & Methods, Inc (SMI) is seeking a bilingual Customer Service Surge Representative to handle complex inquiries from parents, legal representatives, and officials. This full-time, remote role requires navigating Title IV-D regulations and state privacy laws while delivering exceptional service.
The position emphasizes data integrity, case research, and timely updates in a fast-paced environment. Fluency in English and Spanish is required, with at-home equipment provided.
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