Providing essential customer care and benefit enrollment services, the full-time Bilingual Customer Service Representative (TX) will assist Spanish and English-speaking clients via phone, IVR, and web portals while working in a hybrid environment that requires initial onsite training in San Antonio. Key responsibilities Answer incoming customer inquiries and provide accurate information regarding programs and services Track and document all customer interactions and resolve routine issues to ensure satisfactory service delivery Facilitate translation services for non-English speaking customers and escalate complex issues as needed Required qualifications High school diploma or GED and up to 6 months of relevant experience, or equivalent combination of education and experience Fluency in English and a specified secondary language Proficient typing skills and ability to manage high-volume calls Strong organizational skills and capacity to work under pressure Must pass a bilingual assessment and be available to work any 8-hour shift Monday to Friday from 8:00 a.m. to 6:30 p.m. (Central Time)