- Report to the Manager of Support and join the Customer Experience team.
- Collaborate with customer success and onboarding managers to provide outstanding support.
- Work hours between 8:30am - 5:00pm PST.
What You’ll Be Doing:
- Handle inbound inquiries and support requests in written and verbal French and English.
- Proactively reach out to customers needing assistance or account reviews.
- Identify customer goals and direct them to best practices.
Who You Are:
- Minimum 2 years in customer-facing support within a SaaS environment.
- Excellent communicator with the ability to convey complex information clearly.
- Experience with Zendesk and strong business/technical aptitude.
Why Join Us:
- Generous vacation time, wellness fund, RRSP matching, and ESOP.
- Annual retreat and birthday off.
- Canada's Top 100 Employer with a collaborative culture.
Intiveo
Intiveo is a technology company that enhances patient care through innovative software solutions. They are a collaborative team of innovative minds, recognized as one of Canada's Top 100 Employers, with a culture that values stewardship, collaboration, and continuous development.
#J-18808-LjbffrBilingual Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $39,780–$61,550
For context, most customer service representatives earn between $39,780–$61,550 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and onsite.