Bilingual Customer Service Representative

Immediate Telephonic Interviews: Level 1 Customer Service Representative - RemoteMantra Solutions is hiring! We are looking for a customer service representative to work remotely 100% within a 100-mile radius of the following cities and states: Locations: San Antonio, Texas Dallas, Texas Houston, Texas Miami, Florida Fort Lauderdale, Florida Jacksonville, Florida Cleveland, Ohio Customer Service Representative Work Schedule: 100% Remote This position supports the U.S. government and requires a U.S. citizen to obtain Public Trust clearance. Clearance: Public Trust (background check/fingerprints required) The customer service representative works directly with retired members or their families to analyze retiree benefits. Training will be provided. The customer service agent is expected to receive incoming phone calls from participants and provide appropriate customer service. Use authorized computer systems to collect and confirm information requested by incoming calls. The selected candidate will be able to provide fast, efficient, and accurate customer service in a professional manner during extended periods of time in accordance with contract requirements. In this role, you are responsible for ensuring that incoming customer calls meet the quality and standards provided in the training. The customer service representative has a wide range of activities, including customer service, quality control; knowledge management and partner relationship management for incoming calls to ensure that the customer receives excellent service. The selected candidate requires excellent communication and teamwork skills, ability to help retired government clients achieve strategic objectives without losing sight of the details, ability to follow up on tasks and provide necessary assistance and advisory services. Responsibilities include but are not limited to: Manage incoming calls in a timely manner, following call center scripts when handling different topics. Investigate participant accounts. Address basic questions or problems. Provide a precise and efficient response, maintain accurate records of all conversations and meet qualitative and quantitative contractual objectives. Performs tasks associated with call handling to include basic plan and participant file research and update.