A client of Insight Global is seeking strong communicators to join their call center as a Customer Service Representative responsible for communicating over the phone with insureds, agency personnel, providers, claimants, vendors, and any other callers with questions related to insurance products and services.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Job Logistics
- Location: Wilkes-Barre, PA
- Work Model: Hybrid (3 days on-site & 2 remote)
- Schedule: 7:45 - 4:15, 8:30 - 5, or 9:30 - 6
Day to Day
- Answer inbound customer inquiries
- Make outbound follow-up calls as needed
- Support billing, policy, coverage, and claims questions
- Document interactions accurately
- Research customer requests using internal tools
- Escalate issues when necessary
- Deliver high-quality customer service
- Work toward first-contact resolution
Requirements
- Language: Spanish & English
- 1+ year of customer service experience
- Strong communication skills
- Strong critical thinking skills
- Strong problem-solving skills
- Comfortable handling approximately 40 calls per day
- Strong typing and computer skills
- Ability to multitask across multiple systems
- Detail-oriented documentation skills
- Strong active listening skills
Plusses
- Previous call center experience
- Contact center experience
- Member services experience
- Insurance industry experience
Bilingual Customer Service Representative in wilkes barre at Unknown Company
- Typical pay
- $42,250–$66,000
For context, most customer service representatives earn between $42,250–$66,000 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.