Fluent in both English and Canadian French, the full-time hourly Bilingual Consumer Support Representative will enhance consumer experiences by accurately addressing and escalating inquiries via various communication channels while working remotely. Key responsibilities: Ensure timely responses to consumer inquiries and clear all queues by the end of the workday Maintain expert knowledge of client-specific processes and meet or exceed key performance indicators (KPIs) Document and communicate consumer interactions accurately while providing exceptional customer service Required qualifications: High School Diploma or GED; some college preferred Bilingual fluency in English and Canadian French (verbal and written) Minimum of 2 years of contact center experience Experience in the Consumer Packaged Goods industry strongly preferred Proficient digital navigation skills and ability to handle multiple responsibilities
Bilingual Customer Service Representative in workfromhome at Unknown Company
- Typical pay
- $41,600–$60,320
For context, most customer service representatives earn between $41,600–$60,320 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.