Bilingual Customer Service Representative

Empowering clients through compassionate support, the full-time Bilingual Spanish Customer Care Professional will manage beneficiary claims by providing personalized assistance, navigating multiple systems, and ensuring a superior call experience in a remote environment. Key responsibilities Build rapport with diverse callers to assess situations and present tailored solutions Focus on quality and first-call resolution while minimizing processing time and after-call work Engage in ongoing training and professional development to enhance skills and career advancement opportunities Required qualifications High school diploma or equivalent experience; post-secondary education preferred Fluency in English and Spanish, with professional communication skills in both languages Experience in navigating complex customer interactions from support through to resolution Ability to adapt to change and contribute to continuous improvement in a fast-paced environment Reliable internet connection and a secure, distraction-free remote workspace