Bilingual Customer Service

To support a growing dental practice, the full-time Bilingual Patient Help Center Specialist will manage inbound and outbound calls with potential patients, effectively communicate the benefits of services, and convert conversations into in-person consultations in a fully remote environment. Key responsibilities Ensure each patient has a positive experience and confidently communicate the value of dental services Convert 75% or more of new-patient calls to in-person consultations and accurately schedule new patients Maintain daily communication with team members and participate actively in team meetings and training sessions Required qualifications Bilingual in English and Spanish One year of call center experience and two years of customer service experience preferred Knowledge of dental terminology is a plus but not required High School Diploma is required Reliable high-speed internet connection and US work authorization are required