Bilingual Customer Service

To support customer account resolutions, the remote Bilingual Account Servicing Specialist I will manage past due accounts, perform outbound calls to customers, and handle complex inquiries while ensuring compliance with company policies. Key responsibilities Perform outbound calls on past due accounts to resolve delinquency issues Process payments and provide relief options to customers facing hardships Assist with overflow calls and document interactions according to company procedures Required qualifications High school diploma Minimum 1-year relevant experience in customer service or collections Strong computer skills, including proficiency in Word and Excel Ability to handle stressful conversations with tact and diplomacy Availability for two evening shifts per week and one Saturday shift every five weeks