Bilingual Customer Service Operator

Seeking a bilingual French-speaking Customer Service Support Operator, the full-time contract position will manage the scheduling and coordination of field service resources, ensuring effective communication with customers and stakeholders in a remote work environment. Key responsibilities Coordinate and optimize the allocation and deployment of field service resources to meet customer commitments Manage customer communications throughout service events, including complex scheduling and priority discussions Collaborate with field management and stakeholders to resolve scheduling and service challenges Required qualifications Associates Degree 2+ years of experience in service coordination, scheduling, dispatch, or field operations Bilingual French-speaking Experience in a medical device or healthcare environment (preferred) Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook