To deliver exceptional customer service, the part-time temporary Bilingual Customer Operations Specialist will manage inbound calls, provide accurate information regarding automotive rebate claims, and assist with backend operational tasks in a remote environment. Key responsibilities Receive and manage inbound calls from participants, addressing questions about claims and program details Validate applications and claims associated with the automotive rebate program Attend training sessions to stay informed on program updates and ensure seamless program execution Required qualifications High school diploma or equivalent Bilingual proficiency in Spanish, Cantonese, or Mandarin 1-3 years of customer service experience Strong verbal and written communication abilities Computer literacy, including comfort with word processing and spreadsheets